Welcome to our Company “IADAN LTD” which runs the website iadan.net! We value your satisfaction and strive to provide you with an exceptional shopping experience. Before making any purchases, we strongly encourage you to read and understand our comprehensive Returns and Refunds Policy. By accepting these terms and conditions, you hereby confirm that you have thoroughly reviewed this policy and agree to abide by its stipulations.
1. Refund Request Period
You are granted a 14-day window, commencing from the date of purchase, to initiate a refund request. This 14-day period is provided to ensure fairness and transparency in our refund process.
2. Eligibility for Refund
We are committed to addressing valid refund requests promptly. However, please be aware of the following conditions:
a. Erroneous Orders: We cannot assume responsibility for orders placed erroneously, and we maintain the authority to decline refund requests for such orders. It is essential to double-check your order before finalizing the purchase to prevent any inaccuracies.
b. Digital Goods: We offer various digital products, and they are subject to distinct regulations concerning returns and refunds. It is important to understand that not all digital goods are eligible for refunds. The eligibility of specific digital products for a refund may vary. Further information regarding digital goods and their regulations can be obtained from reputable sources, such as which.co.uk/consumer-rights/regulation/consumer-rights-act and which.co.uk/consumer-rights/regulation/consumer-contracts-regulations.
3. Refund Request Submission
To request a refund, you must submit your request within the 14-day period from the day of purchase. To initiate the refund process, follow these steps:
a. Contact Customer Support: Reach out to our customer support team through contact@iadan.net or contact us by clicking on this link https://iadan.net/contact-us/ , and provide the necessary details regarding your purchase and refund request.
b. Provide Order Information: When contacting our support team, please ensure that you provide the order details, such as the order number, date of purchase, and the product in question.
c. Explain Your Reason: Include a clear and concise explanation for your refund request. Providing additional information and context can expedite the processing of your request.
d. currency: We are pleased to offer a full refund for the product’s purchase price in British pounds (GBP). Rest assured that you will not incur any additional fees for the return.
4. Refund Processing
Upon receipt of your refund request, our team will review the information provided. We aim to process refunds within 15 days. Please note that the processing time may vary depending on the nature of the product and the complexity of the request.
5. Refund Methods
Refunds will be issued in the same form of payment used for the original purchase. If this is not possible, we will work with you to identify an appropriate refund method.
6. Fees
At iadan.net, we value our customers’ satisfaction and believe in transparency and simplicity when it comes to refunds and returns. You can trust that you won’t incur any additional fees when returning a product, and we strive to make the process as smooth as possible.
6. Contact Information
If you have any questions or require further assistance regarding our Returns and Refunds Policy, please do not hesitate to contact us through contact@iadan.net .
Please review this policy carefully and make informed decisions before making any purchases. We are dedicated to delivering exceptional service and addressing your concerns to the best of our abilities.
IADAN LTD
Email: contact@iadan.net
Address: 71-75 Shelton Street Covent Garden London WC2H 9JQ UNITED KINGDOM